FAQs

 

Ordering:

What are the delivery options?

We offer Royal Mail 24 Hour Tracked UK delivery (1-2 business days) at £4.50,  Royal Mail 48 Tracked UK delivery (2-3 business days) at £3.50 and Royal Mail International Tracked EU delivery (2-5 business days) at £7.50. All UK customers will receive free 24 Tracked delivery on all orders over £25, with EU customers receiving free International Tracked delivery on all orders over £35. If you have any questions regarding postage, please feel free to contact us on hello@theyorkshirevaper.co.uk or 01522 581554, or refer to our delivery information here.

The item I am looking for is out of stock, when will you have it in?

We receive new stock on a daily basis; however, some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer. If you'd like to find out estimated restock dates for certain products, please feel free to give us a call on 01522 581554.

What is the status of my order?

When ordering with us online, your order will be processed by our automated system. Once you order has been completed, you will receive a confirmation email, with a shipping confirmation email once your order has been marked as dispatched. All orders placed before 3pm Monday to Friday will be sent out the same day - if we are experiencing delays we will contact you by phone or email. All orders placed after 3pm on Fridays will be processed the following Monday. If you have any questions regarding your order, please contact us at hello@theyorkshirevaper.co.uk or 01522 581554.

You will also receive a text message and email updates from Royal Mail regarding delivery times.

How do I cancel my order?

If you wish to cancel your order please give us a call on 01522 581554, email us on hello@theyorkshirevaper.co.uk or use our contact form.

Please note: If cancelling your order by email, you must let us know as soon as possible. Please note that if we cannot stop your order from being dispatched as it is already with the courier, you can return the unused goods to us and you will be given a full refund. Please contact us for a pre-paid returns label.

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 3pm (GMT). We ship orders Monday-Friday. All orders made after 3pm on a Friday are shipped out the following Monday.

Which payment methods do you accept?

We currently use PayPal as our payment gateway.

When will I receive my order?

All orders are sent out on either Royal Mail 24 Hour Tracked, 48 Hour Tracked or International Tracked delivery. We strive to get orders to customers as soon as possible, however, we can sometimes experience delays. If you have not received your order or cannot use the tracking information provided, please contact us at hello@theyorkshirevaper.co.uk or 01522 581554. 

Which countries do you deliver to?

We currently deliver across the UK and to all EU countries. 

Product Aftercare:

I am not happy with my products, what do I do?

The Yorkshire Vaper wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our team to discuss what the issues are on hello@theyorkshirevaper.co.uk or 01522 581554, or use our contact form here.